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Shipping & Returns

Shipping Policy

At Marjan Jadeed, we are committed to making your shopping experience smooth, secure, and satisfying. Each item is packaged with care, and we offer multiple shipping options to match your preferences. Our pricing is transparent, and we strive to deliver the best possible value to our customers.

We understand the excitement of receiving your order, and our team works diligently to ensure it reaches you in excellent condition and within the expected time frame. All shipments are handled with care, and we coordinate closely with reliable courier partners to make sure your package arrives safely and on time.

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However, to maintain transparency and clarity, we kindly bring the following to your attention:

Please Note:

  • Shipping Charges: If applicable, courier charges will be added to your order total at the time of checkout. These charges may vary based on the weight, dimensions, and destination of the package.

  • Estimated Delivery Time: Deliveries typically take 5 to 15 working days, depending on:

    • The destination country

    • Distance from our dispatch location

    • Customs procedures and local regulations

  • Courier Partner Guidelines: All shipments are subject to the standard terms and conditions of the respective courier service providers. This includes delivery timelines, attempted delivery procedures, and any regional restrictions they may apply.

  • Order Tracking: Once your order is dispatched, a tracking number will be provided so you can monitor the status of your shipment in real time.

  • Delays & Exceptions: While we do our best to ensure timely delivery, unforeseen circumstances such as weather disruptions, customs delays, or high-volume periods may cause slight delays. We appreciate your understanding in such rare cases.​

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Return & Exchange Policy

At Marjan Jadeed, your satisfaction is at the heart of everything we do. We understand that sometimes a product might not meet your expectations — and that’s perfectly okay. Our return and exchange policy is designed to give you complete peace of mind and allow you to shop with confidence.

If, for any reason, you're not fully satisfied with your purchase, we offer a simple, transparent, and hassle-free return or exchange process. Whether you need a different size, color, or have received an item that doesn’t match your expectations, our team is here to help you through it smoothly.

We are committed to building long-term relationships with our customers, and our flexible approach to returns and exchanges reflects that promise.

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Key Points to Remember:

  • Return Eligibility: Items must be returned in their original condition — unused, unwashed, and with all original tags and packaging intact.

  • Return Window: Returns or exchange requests must be initiated within 7 days of receiving the product.

  • Exchange Options: We offer size, color, or item exchanges depending on stock availability. If an exchange isn’t possible, you may choose to receive store credit or a refund (as per eligibility).

  • Non-Returnable Items: Some items, such as customized products, personal hygiene items, or sale/clearance items, may not be eligible for return or exchange. These will be clearly marked on the product page.

  • Return Shipping: Return shipping costs are generally borne by the customer unless the return is due to a defect or error on our part.

  • Refund Timeline: Approved refunds will be processed within 7–10 working days after we receive and inspect the returned item.

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